Unfortunately, we do not work on weekends.  Our hours are Monday through Friday 8am to 6pm.  We can make the occasional exception for certain circumstances, however, we are typically closed on evenings and weekends.  The secret to keeping great staff is to give them adequate time off and support their family life.  This means giving our employees their evenings and weekends off.

It is completely up to you.  It is certainly not customary or expected.

Yes!  Absolutely.  Please contact our office and we can arrange to either have your Gift Certificates digitally delivered the same day, or, hand-delivered the next business day to you or to that special someone in your life.

Nope!  We do not require contracts or commitments.  We want you to keep us because you love us and it is up to us to earn the privilege of serving you each and every time.  You may skip, reschedule, or cancel service at any time.

We will work closely with you to design a program for your budget.  Once you have chosen which service package best suits your needs, or outline a custom scope of work for us, then we will provide you a flat-rate pricing structure that also factors in the size of your home, the activity level in your home, how often we will be cleaning, the length of time needed, the presence of pets and/or small children, plus your preferences.  We believe in being transparent and straight-forward with our fees for service.  There are some exceptions to the flat-rate such as deep cleans or spring cleans where we may need to narrow the cost down to a $ range because of the difficulty level of the job, but we try our hardest to provide you with a flat-rate pricing structure so there are no cost surprises.  If your job is extremely difficult or unusual, we will bill based on our hourly rate and work according to your priority list with an advance agreement regarding a time expectation.

***NEW!: We are also now offering Instant Quoting and Booking Online on our website for your convenience. Our online booking form will provide you with a quote and allow you to choose an appointment time based on our open availability. If you have any questions, call us anytime and we will be delighted to help you! Our office phone # is: 905-868-7385

Not at all.  The more referrals you send us, the more FREE cleanings you can earn.  Refer us to enough people, and you could have free cleanings all year round!  Imagine that!!!

Yes!  If we have earned the privilege of your referral, we would be most grateful!  If any of your friends, family, or neighbours try out our service just one time then after their first appointment with us, we will give you a FREE cleaning as a big “Thank You!”

Our company serves YORK REGION, Ontario (Newmarket, Aurora, Richmond Hill, King City, Markham, Whitchurch-Stouffville, Uxbridge, Bradford, Keswick, Sutton, Pefferlaw & Georgina).

Absolutely, Yes!  Our employees are the most important investment we could possibly make in our company.  Our employees are carefully chosen and rigorously screened then trained so that we have complete confidence in the people we hire.  The immense time and energy we invest in screening and training our staff ultimately leads to better workers, higher productivity, increased quality, and lower employee turnover.  Our screening process includes criminal checks, identity checks, credit checks, previous work references, education and qualification checks.  The extra steps we take ensures everyone on our team demonstrates a full commitment to our customers.

Definitely, Yes.  It’s a good idea to communicate either with our office or to your maid if you want special attention to an area, if you have any concerns, or if you are pleased with the job she does.  Every client has different wants, needs, and expectations so the more communication the better.  We welcome every opportunity to better serve you.

Our morning appointments typically start at either 8am or 9am depending on what time works best for your family’s schedule.  Our afternoon appointments typically start at 1pm.  However, we require a one-hour window of arrival time for unexpected or unavoidable delays such as inclement weather, traffic, etc.  We make every effort to arrive very close to our scheduled time, but some things are out of our control.  We ask for your understanding if your maid is running behind, and we will contact you to let you know.  If you would like to get an updated E.T.A., our office will be happy to determine that for you.

No problem.  We understand how busy your life can get.  We ask only that you provide us with 24 hours’ notice to skip, cancel, or change your cleaning day.  This gives us enough time to replace your home on your maid's schedule so that we can provide her with the income she requires. There is a $45 cancellation fee if less than 24 hours’ notice is received, or if your maid is unable to gain access to your home through no fault of ours. We issue multiple appointment reminders by e-mail or text in advance of each appointment (customized to your preferences): 5 days in advance, then 3 days in advance, then again the day before the appointment therefore it would be unusual for you to forget. We give all of our clients' grace on the first occurrence because we understand how hectic life can get, therefore, the $45 cancellation fee is only assessed for repeat occurrences. This is a minimal fee that is in place to cover the cost of your maid’s transportation and her wages as she travels to and from your home and arrives to find her visit was unexpected.

We prefer payment by Credit Card. We accept Visa, MasterCard and American Express.  Payment is due upon completion of service.

Absolutely Not.  You can get a quote and book a cleaning on-line.  We will need to discuss your specific instructions before we start cleaning, though.  We offer a very personalized service, so a free in-home consultation is always the ideal where-ever possible to help us prepare your custom work order of precisely how you like things done, your pet-peeves, etc.  That way, we know how to make you happy before we even start.  However, today’s technology allows us the flexibility to determine your needs without an in-home consultation if that suits your busy schedule better.  You can book a cleaning with us just as easily from your mobile phone. Call us, email us, or feel free to use our on-line quoting tool.  We can look after you any way you want.  The choice is entirely yours.

Sure!  We encourage you to do so.  We want to help out in any way we can.  Just let the office know, or leave a note for your maid: most small tasks are no extra charge.  For larger chores, please contact the office so that we can determine the cost and make all necessary arrangements in advance of your scheduled appointment.

Great!   We love pets!  They are often the best part of our day and you can rest assured that we will take great care of your furry friends! Please provide us with all the details for their care, including their names, so we can make friends.  We’d love to know where treats are kept, if they are allowed treats, whether they are allowed outside or not, etc.  If you have a “Nervous Nancy”, please make sure she is comfortable in a separate room on cleaning day.

The security of your home is vitally important and should be under your control at all times.  We would prefer to make alternative access arrangements so that we do not need a key to your home.  Instead, we recommend assigning us a special garage code or using a key lock box for dependable access to your home on an on-going basis.  A lock box is an excellent alternative.

It’s your choice.  You certainly do not need to leave your home just because we are coming, but you don’t need to disrupt your schedule waiting around for us either.  We recommend assigning us a special garage code or using a key lock box for dependable access to your home on an on-going basis.  This alleviates the need to disrupt your day waiting around for your maid’s arrival.  We prefer that you retain possession of the keys to your home at all times.  If you choose to be at home on your cleaning day, your maid will be happy to see you.  But, we request that you adhere to the physical distancing rules of today’s environment and remain in a different area of your home from where she will be working.

Yes!  Absolutely.  We offer a wash/dry/fold service at a cost of $10 per load and your maid will complete as many loads as possible during your scheduled timeframe (approximately one load per hour).

Easy.  Just call our office or send us an email with your most preferred date and time along with a second choice date and time (just in case our schedule is full on your first preferred date) and we will get you set up ASAP. If you have any questions, call us anytime and we will be delighted to help you! Our office phone # is: 905-868-7385

***NEW!: We are also now offering Instant Quoting and Booking Online on our website for your convenience. Our online booking form will provide you with a quote and allow you to choose an appointment time based on our open availability. You can book your appointment with us any way you want.  The choice is entirely yours.

Not usually.  But we can definitely accommodate that request if it is important to you.  The current world environment dictates that green products are not strong enough to combat viruses and germs to keep your home healthy and safe.  Our employees are trained on the most up-to-date techniques and products (CDC and EPA approved) for santitizing and disinfection. We have also recently added hospital-grade disinfectant and hydrogen peroxide to our regimen; a necessary addition in today’s unprecedented environment.

We provide all the necessary cleaning supplies and equipment required to properly complete our job, unless you request otherwise. We use only well-known and trusted brand-name consumer products.  All of our products are safe for small children and pets.  Our cleaners vacuum with HEPA filtration (High-Effiency Particular Air), removing up to 99% of pet dander, allergens, pollen, and bacteria. All of our cloths are microfibre designed to trap germs and viruses to protect your family. However, if you have a special product for your furniture or other surfaces, or would prefer we use your central vacuum system... we will gladly use it.

For our regular, repeat clients… generally the answer is:  Yes!  We go to great lengths to make sure you have the same maid every visit.  And, we have very strong staff retention so our employees typically stay with us for years, therefore we keep each maid assigned to a consistent route of customers.  There are some unavoidable exceptions, however, that may disrupt your maid's schedule such as:  statutory holidays; all employees are entitled to vacation days and sick days; as well as the inevitable resignations or terminations.  Any of our other employees can cover for your maid, if needed, and maintain the same quality of service because of the strength of our training program and systems which include your detailed work order and room-by-room checklists.  All your preferences and requests are carefully documented so that our replacement maid can fill in for your regular cleaner anytime and still make you happy.

Usually, we send one maid.  There are some exceptions, however, for example:  very large homes, spring cleans, deep cleans, move in/out cleans will require a team due to the bigger or harder scope of the job or when a staff member needs a helping hand. Although your preferences are always taken into consideration, we reserve the right to decide which staff member(s) are assigned to your job and the size of the team needed for the day, job, or circumstance.

Absolutely!  200%. We take our service guarantee very seriously and we WILL look after you!  Our base guarantee is still our motto of "Service Beyond Your Expectations – Guaranteed" which means we will not only make you happy the first time, every time but we will go above and beyond every visit.  

We do not promise perfection... we deliver EXCELLENCE. Perfection is unattainable and unrealistic. We are human, so on the rare occasion that something needs to be fixed, we ask that we be informed of the problem within 24 hours and we require the opportunity to return and correct it for you.  However, if we fail you in any way on the service correction, we will issue you an appropriate partial refund of your fee AND your next Gold cleaning within 2 weeks will be No Charge. (However, if you refuse to allow us to return for a service correction, then you waive our guarantee).

We are so confident that we can deliver a service which makes you happy every time, that we stand behind our work 200% for your peace of mind.

Yes.  We believe anyone working in your home should be covered.  Our comprehensive insurance is covered up to $2 million for liability. A copy of our insurance certificate is available upon request and we encourage you to request to see it. We are also covered by WSIB worker's compensation insurance.

No problem.  We ask only that you provide us with 24 hours’ notice to skip, cancel, or change your cleaning day.  This gives us enough time to replace your home on your maid's schedule so that we can provide her with the income she requires. There is a $45 cancellation fee if less than 24 hours’ notice is received, or if your maid is unable to gain access to your home through no fault of ours. We give our clients' grace on the first occurrence because we understand how hectic life can get, therefore, the $45 cancellation fee is only assessed for repeat occurrences. This is a minimal fee that is in place to cover the cost of your maid’s transportation and her wages as she travels to and from your home and arrives to find her visit was unexpected.

**SPECIAL NOTE: During this unprecedented time of coronavirus crisis, we have suspended cancellation fees where illness is the reason for lack of prior notice. We are here to serve you, so we will pause your account and there will not be fees applied for cancelling due to reasons of illness. Please stay safe.**

We love pets and our cleaners look forward to seeing our clients’ pets every week. Pets are often the best part of our day. All our employees are pet lovers and pet-parents themselves. If your pets don’t like strangers or are likely to be stressed, you may want to keep them somewhere where they are comfortable, secure and out of the way on cleaning day. Otherwise, feel free to let them roam about your house as they normally would. If you are particularly concerned about your fur-babies, let us know; we can come by before our cleaning and get familiar with your pets and vice versa. Please note that you can expect that we will require more time cleaning your home if you have pets so that we can do a thorough job removing pet hair & dander, vacuum their beds, remove drools on floors and wash away dirty rub marks on walls.

Any specific instructions about what to do with your pets when we come to clean, let us know so we know exactly what to expect and so that we can make friends.

Some other things to keep in mind:

• Be sure our office has your cell phone number in case of an emergency with your pet. You can also leave your veterinarian’s contact information in case your maid can’t reach you.
• Consider leaving your pets in the guest room or a lesser-used room in your home that can go without a cleaning every time. Secure your pets in their kennel if they use one. If the weather is right, keep your pets outside in a safe, shady, fenced-in spot while your maid is working inside. Just be sure there is access to food and water so your pets are comfortable.
• If you leave your pets secured in a room or outside, we will let them out of the room or back inside before we leave, if you leave explicit instructions. Discuss this ahead of time with our office so we can make sure your maid knows and we will document it thoroughly on your custom work order instructions.